# Return & Exchange Policy
At Bilham Perfumes, we are committed to providing high-quality fragrances and a smooth shopping experience across Pakistan.
## Exchange Policy
- We only offer exchanges if you receive a damaged, leaking, defective, or incorrect product.
- Exchange requests must be made within **24 hours** of receiving your order.
- Please provide your **order number** along with clear photos or a short video of the product.
## Return Policy
- Due to the nature of perfumes, **returns are not accepted** for opened or used products.
- We do not accept returns or exchanges for a change of mind or personal fragrance preference.
## Cash on Delivery (COD)
- We offer **Cash on Delivery (COD)** all across Pakistan.
- Please ensure someone is available to receive the order at the provided address.
## Exchange Process
- Once your request is verified, we will arrange a replacement as soon as possible.
- The product must be unused and returned in its original packaging.
If you have any questions or need assistance, please contact our customer support team.
Thank you for choosing Bilham Perfumes.